I'm so glad I have a place to share my feelings.

I'm in the same boat as "why so serious". I started this service on October 14, 2009 and the first game was shipped the day I signed up and received three days later. I would send a game back, they'd receive it, and then send me another game the same day or the next day. Not necessarily number 1 in the queue, but decently high up.

In November, I guess I've been a member long enough to get shafted. Mid-month, I get #16 on my queue. No reasoning. Bioshock was #2 and was listed as "Available Now". Okay... at least I enjoyed #16 far more than expected.

Christmas time... I move up to a 2 game plan because I'll have some more free time and I wanted to be able to get a game to play with my brother as well. I get lucky and get #1 and #6 on my queue. Play them for a few days and decide to send them back. Granted, it is the holidays, but they take OVER A WEEK from the time they received my game to the time they sent my next one. Yes, my #1 was Low. My #2 was Medium. But #4-5 were High. So I go 2 weeks with no games paying $22/month. Ridiculous. But it's the holidays... I'll let it slide.

So I finished those games. Returned one a week and a half ago - they received it last Friday. Purchased the other one on Saturday night. I've already received the case and the game booklet. They shipped from Pennsylvania at 1:30 on Monday (I'm in Florida) and it came in the mail today... on Wednesday. I still have the message that no games are being sent to me yet. Currently, #1 Medium, #2 Low, #3 High, #4 Avail Now, #5 High...etc.

My buddy that signed up around the same time as me is having similar issues. We live in Florida. Our closest shipping depo is 200 mi away. Then Penn, then Texas, and finally, Cali. He gets the LOWEST item on his queue (of 15-20 games) and it's sent from California. He had many High and Avail Now titles and he gets the last item on his list from the most distant depo.

We've both contacted them regarding our issues and despite the differences in our complaints, got the same exact response about how we should add more items to our queues... how Available Now means that it may be available in another location but not ours (his game came from the one farthest away!), and otherwise the same BS that the OP stated.

Once my month is over, I'm canceling. I'll get the GamePass from Blockbuster where at least I can really SEE if the game I want is available and decide to hold on to my current if not. I pay $22/month to wait 2+ weeks every time I want a new game? No thanks. GamePass will at least allow me to have a game throughout the whole month and the trial month is only $15 -- same as I'd pay for 1 game from GF. I'd rather buy new games and sell them to Gamestop when I'm done at this rate... ugh!